What Is Reception Desk In Hotel?

The reception desk is the main service counter located near the hotel entrance. It is the primary point of contact between guests and hotel staff, handling check-in, check-out, and general assistance.

Main functions include:

• Check-in and check-out: Registering guests, assigning rooms, and processing payments
• Guest assistance: Answering questions, handling requests, and providing basic information
• Communication hub: Answering phone calls, managing reservations, and coordinating with other departments
• Reception and control: Serving as the first point of contact and welcoming guests